pujok Frequently Asked Questions

Creating a pujok account takes less than two minutes. Go to pujok.org, tap the registration button, enter your mobile number, set a strong password, and confirm you are 21 or older. You will receive an SMS OTP to verify your number — once confirmed, your account is live and you can make your first deposit straight away. Full KYC is required before your first withdrawal is processed.

Players must be 21 years old or above to register and play on pujok — this is a firm platform rule, not a soft guideline. Age and identity are verified via KYC before withdrawals are enabled. Any account confirmed to belong to someone under 21 is permanently closed and any deposited funds are returned in full. Do not attempt to register if you are under 21.

pujok requires a government-issued photo ID — a National ID card (NID) or a valid passport — plus proof of your registered mobile number for standard KYC. In some cases a live selfie holding your ID may be requested to confirm it is genuinely you. Verification normally completes within 24 hours of document submission. Having your NID scanned and ready before you register makes the process noticeably faster.

On the pujok login page, tap 'Forgot Password' and enter the mobile number linked to your account. An OTP will arrive by SMS within seconds. Enter it to verify your identity, then choose a new password. The whole reset takes under two minutes. If you no longer have access to your registered mobile number, contact [email protected] with your full name and account details so our team can assist with manual recovery.

No — pujok enforces a strict one-account-per-person policy. Duplicate accounts are detected automatically using mobile number, device fingerprint, and payment wallet matching. If duplicates are found, all associated accounts may be suspended and balances forfeited. If you think a duplicate was created by mistake, email [email protected] immediately. Running multiple accounts to exploit bonuses is a breach of pujok's Terms and Conditions.

Log in to pujok and open the Deposit section, then select bKash as your payment method. Enter the amount you want to deposit (minimum ৳200), confirm, and complete the payment inside the bKash app or via USSD on your phone. Funds appear in your pujok wallet within seconds of the bKash transaction going through. Make sure the bKash wallet you use is registered in your own name to avoid verification delays.

bKash deposits on pujok credit almost instantly — in almost every case funds appear within seconds of a successful payment. If your deposit does not show after 10 minutes, take a screenshot of the bKash confirmation message showing the transaction ID and amount, then email it to [email protected]. Our team will trace the transaction and manually credit your account if the payment went through on the bKash side.

The minimum withdrawal on pujok is ৳500. Withdrawals go to your registered bKash or Nagad wallet by default; Rocket and bank transfer to Dutch-Bangla Bank, BRAC Bank, IBBL, or Sonali Bank are also supported for larger amounts. Your account must have completed KYC before any withdrawal request can be processed. pujok does not charge a withdrawal fee on its end, though your bank or wallet provider may apply standard charges.

Most pujok withdrawals to bKash or Nagad are completed within 1 to 4 hours of approval during normal operating hours. Bank transfers typically take 1 to 2 business days depending on your bank. Requests submitted during peak hours or on public holidays may take a little longer. You can monitor the status of any pending withdrawal in the Transactions section of your pujok account dashboard.

Yes — pujok accepts deposits via Nagad, Rocket, and Upay as well as bKash. The deposit process is the same for all mobile wallets: open the Deposit page, pick your wallet, enter the amount, and complete the payment in your wallet app. Nagad deposits typically arrive within seconds. Rocket deposits usually appear within 2 to 5 minutes. pujok does not charge any fee on mobile wallet deposits regardless of amount.

pujok covers a wide range of cricket betting markets including BPL, IPL, T20 World Cup, Asia Cup, Test series, and ODI internationals featuring the Bangladesh Tigers. You can bet on match winner, top batsman, top bowler, total runs, total wickets, method of dismissal, innings totals, and live in-play markets that update in real time throughout the match. BPL markets typically open well in advance of each fixture.

Yes — all games on pujok use certified RNG (Random Number Generator) technology supplied by licensed providers including Pragmatic Play, Evolution Gaming, Spribe, and Ezugi. These studios are independently audited for fairness and compliance. pujok does not alter game outcomes. RTP figures for each title are set by the provider and held constant across all player sessions on the platform.

Yes — pujok is fully optimised for mobile browsers and runs smoothly on Android and iOS without any app download required. Open pujok.org in Chrome or Safari on your phone and everything works in-browser: deposits, withdrawals, sports betting, live casino, and slots. The site is designed for Bangladesh mobile networks and loads quickly even on slower connections. A dedicated app may also be available — check the site for the latest information.

RTP varies by game title and is set entirely by the individual game provider, not by pujok. Most slots from providers like Pragmatic Play available on pujok carry an RTP between 94% and 97%. You can usually find the exact RTP for any game in its paytable or info screen inside the game itself. A higher RTP means a lower house edge over many sessions, though individual results are always determined by RNG and are unpredictable session to session.

pujok offers a welcome bonus to new players who complete registration and make their first qualifying deposit. The specific bonus amount, minimum deposit threshold, bonus percentage, and wagering requirement are displayed on the Promotions page at the time you sign up — offers are updated regularly so the live figure is always the most accurate. Read the full terms before claiming so you understand how the rollover works before you play.

A wagering requirement means you must wager the bonus amount a set number of times before bonus-derived winnings can be withdrawn. For example, a ৳1,000 bonus with a 20x wagering requirement means placing ৳20,000 in total bets before withdrawing. The multiplier for each pujok promotion is stated clearly in that promotion's terms. Progress towards clearing the requirement is usually visible in your account. Always check the T&C before accepting any bonus offer.

Yes — free spins credited to your pujok account typically expire 7 days from the date they are awarded. Unused spins are automatically forfeited after this window closes. Winnings from free spins are usually subject to a wagering requirement before they can be withdrawn. The exact expiry period and applicable wagering multiplier are listed in the terms of each specific promotion — always check before claiming.

It depends on the specific promotion. Some pujok bonuses are valid across all game types including sports betting and live casino, while others are restricted to slots or a defined game category. The eligible game types are listed clearly in each promotion's terms and conditions. If you are unsure whether cricket bets count toward your wagering requirement, check the promotion page or ask our support team before placing your bets.

pujok uses SSL encryption across all pages to protect personal data and financial transactions between your device and our servers. Payment processing is handled through verified gateway partners and account passwords are stored using industry-standard hashing. We recommend enabling two-factor authentication on your account and never sharing your login credentials with anyone, including anyone claiming to be pujok staff.

To self-exclude from pujok, send an email to [email protected] with the subject line 'Self-Exclusion Request', including your registered mobile number and full name. Your account will be permanently closed within 24 hours and all associated identifiers blocked to prevent re-registration. Any withdrawable balance at the time of the request will be returned to you. Once activated, self-exclusion on pujok is permanent and cannot be reversed.

Yes — pujok provides deposit limit controls in the Responsible Gaming section of your account dashboard. You can set a daily, weekly, or monthly cap on how much you deposit. Reductions take effect immediately and cannot be increased for 7 days, giving you a cooling-off buffer against impulsive decisions. You can set the limit as low as ৳100 per day. If you need further help managing your play, our support team at [email protected] is available 24/7.

If you suspect someone has accessed your pujok account without permission, change your password immediately using the Forgot Password flow on the login page, then email [email protected] straight away with details of any suspicious transactions or activity. Our security team can freeze your account, review access logs, and investigate. As a precaution, also change the PIN on your registered bKash or Nagad wallet in case your payment credentials were compromised.