pujok Terms & Conditions

Use of the pujok platform is restricted to individuals who meet all of the following eligibility criteria at the time of registration and at all times during which they hold an active pujok account:

• You must be at least 21 years of age. Proof of age will be requested during the Know Your Customer (KYC) verification process, which may include submission of your National Identity Document (NID) or passport.
• You must be a human individual acting in your own name and on your own behalf. Registration on behalf of another person or by automated means is strictly prohibited.
• You must not be a current employee, contractor, agent, or close family member of an employee of pujok or any associated company.
• You must not have been previously excluded, self-excluded, or suspended from pujok. Attempting to create a new account after self-exclusion is a violation of these Terms and may be reported to relevant authorities.
• You must have the legal capacity to enter into binding contracts under the laws applicable to you. If you are unsure whether gambling is lawful in your jurisdiction, you must seek independent legal advice before using pujok.

pujok reserves the right to request documentary evidence of eligibility at any time and to suspend or close any account where eligibility cannot be confirmed. The determination of eligibility by pujok is final.

Registration Requirements

To create a pujok account you must provide a valid Bangladesh mobile number, a chosen username, and a secure password. All information provided during registration must be accurate, complete, and current. You are obligated to update your account information promptly if any details change. pujok may reject any registration application at its sole discretion without providing a reason.

Account Security

You are solely responsible for maintaining the confidentiality of your account credentials, including your username, password, and any one-time verification codes sent to your registered mobile number. You must not share your credentials with any third party. Any activity conducted through your account is deemed to have been authorised by you unless you have notified pujok of a security breach prior to the activity occurring. pujok recommends using a strong, unique password and logging out of your account after each session, particularly on shared or public devices.

Single Account Policy

Each individual is permitted to hold a single pujok account only. If pujok determines that a player holds or has held multiple accounts, pujok reserves the right to close all associated accounts, void all pending wagers and bonuses, and withhold any accumulated winnings. Multiple accounts may also be reported to relevant financial and regulatory bodies.

pujok is required to verify the identity of all account holders as part of its Know Your Customer (KYC) obligations. KYC verification may be requested at account registration, before processing a withdrawal, or at any time pujok deems necessary. Failure to complete KYC verification will result in the suspension of deposit and withdrawal functionality until verification is complete. The following documents may be required during KYC:

• Government-issued photo identification such as a Bangladesh National Identity Document (NID) or valid passport showing your full name and date of birth.
• A selfie photograph holding your identity document to confirm that the document belongs to you, taken at the time of the verification request.
• Proof of payment method, such as a screenshot of your bKash or Nagad wallet displaying the registered mobile number associated with your pujok account.

All documents submitted for KYC are held securely and used solely for identity and age verification purposes in accordance with our Privacy Policy. pujok will not share KYC documents with third parties except where required by law or by a legitimate regulatory request.

Deposits

pujok accepts deposits via bKash, Nagad, Rocket, Upay, Visa and Mastercard. The minimum deposit amount is ৳500 per transaction. There is no maximum deposit limit, though pujok reserves the right to apply transaction limits at its discretion for fraud prevention or compliance purposes. Deposits are credited to your pujok account in real time in most cases. pujok does not accept cash deposits, third-party payments, or payments from credit cards not registered in your name. All deposits must originate from a payment method registered in your own name and linked to your verified pujok account.

Withdrawals

Withdrawals are processed to the same payment method and registered mobile number used to make your most recent deposit, subject to completed KYC verification. The minimum withdrawal amount is ৳1,000. pujok processes withdrawal requests within 1 to 24 hours under normal operating conditions; during periods of peak demand or system maintenance, processing may take longer. pujok reserves the right to request additional documentation before processing any withdrawal where fraud, money laundering, or terms violations are suspected. Winnings derived from bonus funds are subject to wagering requirements and are not eligible for withdrawal until those requirements are fully met.

Currency

All transactions on pujok are conducted in Bangladeshi Taka (BDT). The ৳ symbol is used throughout the platform to denote amounts in Taka. pujok does not accept foreign currency deposits and does not perform currency conversion. Any bank or mobile money provider fees incurred during transactions are the sole responsibility of the player.

pujok offers a range of bonuses and promotional offers to new and existing players, including a welcome bonus, reload bonuses, free spins, and seasonal promotions tied to events such as Eid, Pohela Boishakh, BPL, and major cricket tournaments. All bonuses are subject to the following general conditions, in addition to any specific terms stated in the individual bonus offer:

• Bonuses must be claimed within the time period specified in the offer. Unclaimed bonuses expire automatically and cannot be reinstated.
• All bonuses are subject to a wagering requirement (rollover) before associated winnings may be withdrawn. The applicable rollover multiplier is stated in each individual bonus offer and typically ranges from 20x to 35x the bonus amount.
• Bonuses are non-transferable and may not be exchanged for cash except in accordance with the stated wagering requirements.
• pujok reserves the right to withdraw, modify, or cancel any bonus or promotional offer at any time without prior notice. Players who have already opted in to an active promotion will not be retroactively affected by changes made after their opt-in.
• Bonus abuse, including but not limited to the creation of multiple accounts to claim a bonus more than once, use of automated tools, or coordination with other players to exploit bonus terms, will result in immediate account suspension and forfeiture of all associated funds.

All games available on pujok are operated by certified third-party game providers including Pragmatic Play, Evolution Gaming, NetEnt, PG Soft and Spribe. Game outcomes for RNG-based games are determined by independently certified random number generators. Live casino games are conducted by real dealers in professionally operated studios. pujok does not manipulate game outcomes and has no ability to do so within third-party game systems.

Bets and Wagers

All bets placed on pujok are final once confirmed by the platform. pujok reserves the right to void any bet that was placed in error, placed on an event whose result was already known at the time of the bet, or placed as part of a coordinated attempt to exploit pricing or system errors. In the event of a technical malfunction during a game session, pujok will endeavour to restore the game to its last confirmed state; if this is not possible, all bets placed during the affected session will be voided and stakes returned to the player's account.

Sports Betting

pujok offers pre-match and in-play betting markets on cricket, football, kabaddi and other sports. Odds are subject to change at any time before a bet is confirmed. Once confirmed, odds are locked. In the event of an event cancellation, postponement beyond 24 hours, or abandonment, all affected bets will be voided and stakes returned. Results for settlement purposes are taken from official match authorities including ICC, BCB and FIFA. Any dispute regarding a settlement result must be raised with pujok support within 48 hours of the result being posted.

The following activities are strictly prohibited on the pujok platform. Engaging in any prohibited conduct will result in immediate account suspension, forfeiture of account balances and pending withdrawals, and may result in legal action or reporting to relevant authorities:

• Using the platform for money laundering, structuring, or any activity intended to disguise the origin of funds. pujok actively monitors transaction patterns and will report suspicious activity to relevant financial intelligence authorities.
• Using software, bots, scripts, or any automated tools to interact with the pujok platform, place bets, claim bonuses, or gain an unfair advantage over other players or the house.
• Engaging in collusion with other players to manipulate the outcome of any game or betting market, or coordinating with other players to exploit bonus terms.
• Registering more than one account or assisting another person to register an account using your personal information, mobile number, or payment details.
• Attempting to exploit software vulnerabilities, game logic errors, or any technical flaw in the pujok platform to gain a financial advantage. Any such exploitation discovered during routine audits will result in the reversal of all associated transactions.
• Providing false, misleading, or fraudulent information during registration, KYC, or at any other point of interaction with pujok, including falsely claiming chargebacks or payment disputes with your bank or mobile money provider.

pujok uses a combination of automated monitoring systems, manual review, and third-party fraud detection services to identify prohibited conduct. Players found to have engaged in prohibited conduct will not be entitled to a refund of any funds deposited or any winnings generated during the period of misconduct.

pujok is committed to promoting responsible gaming and providing tools to help players manage their gambling activity. The following tools are available to all registered players through the account dashboard after login:

• Deposit limits: set a daily, weekly, or monthly cap on the amount you can deposit into your pujok account. Deposit limits take effect immediately and can only be decreased immediately; increases are subject to a 7-day cooling-off period.
• Session time reminders: set a notification to alert you when you have been actively playing for a specified duration, helping you manage time spent on the platform.
• Temporary time-out: take a break from gambling for a period of 24 hours, 7 days, or 30 days. During a time-out period your account remains active but you cannot place bets or make deposits.
• Self-exclusion: permanently close your pujok account and prevent any future registration using the same personal details, mobile number, or payment method. Self-exclusion requests are irreversible and take effect within 24 hours of request confirmation.

If you believe that gambling is negatively affecting your finances, mental health, or personal relationships, we urge you to use the self-exclusion tool immediately or contact our support team at [email protected]. pujok is strictly for players aged 21 and above. Gambling should remain a form of entertainment. For additional guidance, please visit the Responsible Gaming page on this site.

All content on the pujok platform, including but not limited to the website design, logo, graphics, text, software, game interfaces, promotional materials, and all associated intellectual property, is owned by or licensed to pujok. You are granted a limited, non-exclusive, non-transferable licence to access and use the pujok platform for personal, non-commercial entertainment purposes only. You must not copy, reproduce, modify, distribute, transmit, display, publish, sell, licence, or create derivative works from any content on the pujok platform without express written permission from pujok. Any unauthorised use of pujok's intellectual property may result in legal action.

To the fullest extent permitted by applicable law, pujok and its directors, employees, agents, and technology partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the pujok platform, including but not limited to loss of winnings, loss of data, business interruption, or any other loss or damage, even if pujok has been advised of the possibility of such damage. pujok's total aggregate liability to you for any claim arising out of or in connection with these Terms or your use of the platform shall not exceed the total amount deposited by you in the 30 days preceding the event giving rise to the claim.

pujok makes no representation or warranty, express or implied, that the platform will be available at all times, free from errors, or that game results will meet your expectations. The platform is provided on an "as is" and "as available" basis. pujok will take all reasonable steps to maintain platform availability but does not guarantee uninterrupted service, particularly during scheduled maintenance windows, which will be communicated to players in advance where possible.

pujok reserves the right to suspend, restrict, or permanently close any player account at any time for any of the following reasons, without prior notice where circumstances require immediate action:

• Breach of any provision of these Terms, including but not limited to prohibited conduct, eligibility violations, bonus abuse, or failure to complete KYC verification within the required timeframe.
• Suspicion of fraudulent activity, money laundering, or any criminal activity in connection with the player's account, as determined by pujok's internal compliance and risk teams or by a request from a law enforcement authority.
• Extended account inactivity exceeding 12 consecutive months with a zero balance. Prior to closing an inactive account pujok will attempt to contact the player on their registered mobile number to give 30 days' notice.
• At the player's own request, including via the self-exclusion tool. Where an account is closed at the player's request and a positive balance remains, any eligible funds will be returned to the player's registered payment method after standard KYC and fraud checks are completed.

pujok reserves the right to amend, update, or replace these Terms at any time. Where material changes are made to these Terms, pujok will notify active players by sending a notification to their registered mobile number or by displaying a prominent notice on the pujok platform no less than 7 days before the changes take effect. Your continued use of the pujok platform after changes take effect constitutes your acceptance of the revised Terms. If you do not agree with the revised Terms you must stop using the platform and may close your account in accordance with Section 11 above.

These Terms are governed by and construed in accordance with applicable international online gaming regulations and the laws of the jurisdiction in which pujok is registered as an operator. pujok makes no representation that the platform is appropriate or available for use in any particular jurisdiction. It is your responsibility to ensure that your use of pujok complies with the laws applicable to you in your location.

In the event of a dispute between you and pujok arising out of or in connection with these Terms or any transaction conducted on the platform, you should first contact pujok's customer support team at [email protected] and allow pujok a reasonable opportunity to resolve the dispute informally. If the dispute cannot be resolved informally within 30 days, both parties agree to submit to binding arbitration in accordance with the rules of a mutually agreed arbitration body. The language of arbitration proceedings shall be English.

If you have any questions, concerns, or complaints relating to these Terms and Conditions, please contact the pujok support team. Our support team is available 24 hours a day, 7 days a week. Queries regarding account verification, payment disputes, bonus terms, and responsible gaming are all handled by the same support team. The fastest way to reach us is via email: