pujok Privacy Policy

This Privacy Policy ("Policy") describes how pujok ("pujok", "we", "us", "our") collects, processes, stores, shares, and protects personal information relating to users ("you", "your") who access or use the pujok website, mobile platform, and any related services. By registering an account or using the pujok platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. This Policy should be read together with our Terms and Conditions.

pujok is committed to protecting your privacy and maintaining the security of your personal data. We collect only the information that is necessary to provide our services, fulfil our legal obligations, and improve your experience on the platform. We do not sell your personal data to third parties, and we do not use your data for any purpose that is incompatible with the purposes stated in this Policy.

Your Privacy at a Glance

These five principles summarise how pujok approaches data privacy. The full legal details follow in the sections below.

1. Information We Collect

pujok collects personal information in three ways: information you provide directly when registering or using the platform, information generated automatically by your use of the platform, and information received from third-party service providers where necessary to verify your identity or process payments.

Information You Provide Directly

• Registration data: full name, Bangladesh mobile number, chosen username, and date of birth. This is the minimum set required to create a pujok account.
• KYC identity documents: government-issued photo ID (NID or passport), a live selfie with document, and proof of payment method. Submitted during the Know Your Customer verification process.
• Payment information: the mobile number associated with your bKash, Nagad, Rocket or Upay account; card details for Visa or Mastercard transactions. Full card numbers are not stored by pujok — they are handled directly by our certified payment processor.
• Support communications: messages you send to our support team via email at [email protected], including the content of your enquiry and any attachments you provide.

Information Generated Automatically

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and mobile network operator. This data helps us optimise the platform for Bangladesh devices and detect suspicious access patterns.
• Usage and behavioural data: pages visited, games played, bet amounts, session durations, time and date of access, and navigation paths through the platform. Used to personalise your experience and improve platform performance.
• Cookies and similar technologies: session cookies, persistent cookies, and pixel tags. See Section 5 of this Policy for full details on how we use cookies and how to manage them.

Information from Third Parties

• Identity verification providers: where pujok uses a third-party KYC service to assist with document verification, that provider may share the result of the verification check (pass/fail/pending) and any relevant risk flags with pujok.
• Payment processors: pujok's payment partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard networks) share transaction confirmation data with pujok to allow us to credit deposits and process withdrawals. We receive only the minimum data required for this purpose.
• Fraud and risk screening services: third-party fraud detection tools may provide pujok with a risk score or flag associated with a specific IP address, device fingerprint, or payment method, which we use to protect the platform and its users.

2. How We Use Your Information

The table below sets out the purposes for which pujok processes your personal data and the corresponding legal basis for each purpose. We process your data only where we have a lawful reason to do so.

3. Legal Basis for Processing

pujok processes your personal data on the following legal grounds. Where we rely on legitimate interests, we have assessed that our interests do not override your rights and freedoms as a data subject.

• Performance of contract: processing is necessary to fulfil the agreement between you and pujok — including creating your account, accepting deposits, processing withdrawals, and resolving disputes.
• Legal obligation: processing is necessary to comply with applicable law, including age verification requirements, anti-money laundering obligations, and requests from law enforcement or regulatory authorities.
• Legitimate interests: processing is necessary for pujok's legitimate business interests, including preventing fraud, maintaining platform security, analysing usage patterns to improve the service, and ensuring the integrity of the platform for all users.
• Consent: where pujok sends you marketing or promotional communications (such as bonus offers, tournament announcements, or seasonal promotions), we do so on the basis of your consent. You may withdraw consent at any time by contacting [email protected].

4. Sharing Your Information

pujok does not sell or rent your personal data to any third party. We share personal data only in the limited circumstances described below, and only to the extent necessary for each specific purpose.

Service Providers

pujok shares personal data with trusted third-party service providers who assist us in operating the platform. These include our KYC verification partner, payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard networks), fraud detection services, game software providers (Pragmatic Play, Evolution Gaming, NetEnt, PG Soft, Spribe), and cloud hosting providers. All service providers are contractually required to process personal data only on our instructions and in accordance with this Policy.

Legal and Regulatory Authorities

pujok may disclose personal data to law enforcement agencies, regulatory bodies, or other government authorities where required by applicable law, court order, or lawful request. We will notify you of any such disclosure where we are legally permitted to do so.

Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of pujok's business, personal data held by pujok may be transferred to the acquiring entity as part of that transaction. You will be notified via your registered mobile number before your data is transferred and any new privacy policy takes effect.

With Your Consent

pujok may share your personal data with other third parties where you have given your explicit prior consent to that sharing. You may withdraw consent at any time; withdrawal of consent does not affect the lawfulness of processing that occurred before the withdrawal.

5. Cookies and Tracking Technologies

pujok uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files placed on your device when you access the pujok website. We use the following categories of cookies:

• Essential cookies: required for the platform to function. These include session authentication cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled without breaking core platform functionality.
• Preference cookies: store your platform settings such as language selection and notification preferences so that pujok remembers them on your next visit.
• Analytics cookies: collect aggregated, anonymised data about how users navigate the platform — which pages are visited most, how long sessions last, and where users drop off. This data is used to improve the user experience. pujok uses analytics tools that do not identify you personally.
• Marketing cookies: used where you have consented to receive personalised promotional content. These cookies help us show you relevant bonus offers and promotions based on your gaming activity. You can opt out at any time by contacting [email protected].

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies will prevent you from logging into your pujok account and using core platform features. Instructions for managing cookies vary by browser; consult your browser's help documentation for guidance specific to your device.

6. Data Retention

pujok retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, unless a longer retention period is required or permitted by law. The following general retention periods apply: account data and KYC documents are retained for the duration of your account and for a minimum of 5 years after account closure to comply with anti-money laundering record-keeping obligations; transaction records are retained for a minimum of 5 years from the date of the transaction; support communications are retained for 2 years from the date of the last communication in a thread; analytics and usage data in anonymised form may be retained indefinitely for platform improvement purposes.

When personal data is no longer required, pujok securely deletes or anonymises it in accordance with industry best practices. Anonymised data (data from which all identifying information has been permanently removed) is no longer considered personal data and falls outside the scope of this Policy.

7. Data Security

pujok implements appropriate technical and organisational security measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include SSL/TLS encryption for all data in transit, encryption of sensitive data at rest, role-based access controls limiting which pujok personnel can access personal data, regular security audits and vulnerability assessments, and two-factor authentication for administrative access to platform systems.

While pujok takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, pujok will notify you without undue delay at your registered mobile number and will take all necessary steps to contain and remediate the breach.

8. Your Data Rights

As a user of the pujok platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all verified requests within 30 days of receipt.

• Right of access: you may request a copy of the personal data pujok holds about you, along with information about how it is processed and the purposes for which it is used.
• Right to rectification: if any personal data pujok holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed without undue delay.
• Right to erasure: you may request deletion of personal data pujok holds about you where it is no longer necessary for the purpose for which it was collected, or where you have withdrawn consent and there is no other lawful basis for continued processing. This right is subject to legal retention obligations.
• Right to restriction: you may request that pujok restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or have objected to processing based on legitimate interests while pujok assesses your objection.
• Right to data portability: where pujok processes your personal data by automated means on the basis of your consent or a contract, you may request that pujok provide that data to you in a structured, commonly used, machine-readable format.
• Right to object: you may object at any time to processing of your personal data that is based on pujok's legitimate interests, including profiling based on those interests. pujok will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.

To exercise any of the above rights, please submit a written request to [email protected] from the email address or mobile number registered to your pujok account. pujok may need to verify your identity before processing your request. There is no charge for exercising your rights, though pujok reserves the right to charge a reasonable administrative fee for requests that are manifestly unfounded or excessive.

9. Children's Privacy

The pujok platform is strictly intended for adults aged 21 years and above. pujok does not knowingly collect, solicit, or process personal data from individuals under the age of 21. If you are under 21 years of age, you must not use the pujok platform or provide any personal information to pujok. If pujok becomes aware that personal data has been collected from a person under the age of 21 without appropriate verification, pujok will take immediate steps to delete that data and permanently close the associated account. If you are a parent or guardian and believe that a person under your care has provided personal data to pujok, please contact us immediately at [email protected].

10. Third-Party Links

The pujok platform may from time to time contain links to third-party websites or services that are not operated by pujok, such as game provider demonstration pages or payment network information pages. This Privacy Policy applies only to pujok and does not extend to any third-party website or service. pujok has no control over and accepts no responsibility for the privacy practices or content of any third-party website. We encourage you to review the privacy policy of any third-party website you visit before providing any personal information.

11. Changes to This Privacy Policy

pujok reserves the right to update or amend this Privacy Policy at any time. Where material changes are made, pujok will notify active account holders via their registered mobile number no less than 7 days before the updated Policy takes effect. The date of the most recent update is displayed at the top of this page. Your continued use of the pujok platform after any update takes effect constitutes your acceptance of the revised Policy. If you do not agree with the revised Policy, you must stop using the platform and may close your account by contacting [email protected].

12. Contact Us

If you have any questions, concerns, or complaints about how pujok processes your personal data, or if you wish to exercise any of your data rights, please contact our support team. Our data privacy support is available 24 hours a day, 7 days a week. Please include your registered mobile number and a clear description of your enquiry to help us respond efficiently.